Privacy Policy

Effective Date: 2024/10/10

Epic Forge (“we”, “us”, or “our”) respects your privacy and is committed to protecting it through our compliance with this policy. This Privacy Policy explains how your information is collected, used, and disclosed by our software, Epic Forge, which allows users to create and manage templates for Jira projects.

By using Epic Forge, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

  • Personal Information: When you create an account or use our services, we may collect information such as your name, email address, and other contact details.
  • Jira Data: To provide our services, Epic Forge may interact with your Jira instance. We may collect metadata about your Jira projects, such as issue types, statuses, and assignees, but we do not store or have access to the content of your Jira issues.
  • Usage Data: We may collect information about how you access and use the app, including the pages visited, features used, and other diagnostic data.

How We Use Your Information

We use the collected information for the following purposes:

  • To provide and maintain our services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our services
  • To monitor the usage of our services
  • To detect, prevent and address technical issues

How We Share Your Information

We do not sell, rent, or lease your information to third parties. We may share your information under the following circumstances:

  • With Third-Party Services: We may use third-party services to integrate with Jira or manage customer data. These third-party providers have access only to the data needed to perform their services and are contractually obligated to maintain confidentiality.
  • For Legal Reasons: We may disclose your information if required by law or in response to valid requests by public authorities.

Data Retention

We will retain your information only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements.

Security

We take reasonable precautions to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.